Refund policy
Return and Refund Policy
Last updated: 10/8/2025
Thank you for shopping at [THIRTY]! We want you to love your purchase, but if something isn’t quite right, we’re here to help.
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return:
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Items must be unused, unwashed, and in their original condition with all tags attached.
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Items must be returned in the original packaging, if possible.
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Proof of purchase (order number or receipt) is required.
Non-returnable items include:
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Sale items marked as final sale
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Undergarments, swimwear, or bodysuits
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Gift cards
How to Start a Return
To initiate a return, please contact us at [dtgsmv@gmail.com] with your order number and reason for return. We will provide instructions on how and where to send your package.
Please do not return items without first contacting us.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [5–10 business days]. Please note that:
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Original shipping charges are non-refundable
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Refund times may vary depending on your bank or card issuer
Exchanges
We currently do not offer direct exchanges. If you'd like a different size or color, please return the item and place a new order.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at [dtgsmv@gmail.com] within [3–5 days] of receiving your order. We will resolve the issue at no additional cost to you.
Shipping Costs for Returns
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping method. We are not responsible for lost or stolen return packages.
Need Help?
If you have any questions about our return and refund policy, contact us at:
📧 [dtgsmv@gmail.com]
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🌐 [www.thirtylosangeles.com]